Shipping policy

September 2, 2024

Custombelle ships to all 50 US states on the majority of our products. Please allow for three to five days for tees to be printed and 72 hours for orders for in-stock products to be processed (Some apparel are in-stock and not Print-On-Demand). 

Estimated Arrival Time 

  • Most in-stock products arrive within 7 business days once the order is accepted

How do I change my delivery address? 

  • Requests need to be made within 24 hours of the order being placed as our fulfillment services immediately begin processing orders
  • After 24 hours, Custombelle might not be able to update the shipping address 
  • After an item has shipped, Custombelle will no longer be able to update the shipping address. Custombelle shall not be held responsible for the wrongly inputted shipping address and any products shipped to the incorrect address
  • Updating an address is the Customer's responsibility.  Email us at info@Custombelle.com for any changes

Free shipping policy

  • Custombelle offers free shipping on select orders
  • We offer free shipping for apparel orders of $75 or more
  • Free shipping does not apply during promotions
  • The free shipping threshold or excluded items is subject to change without notice

How do you charge shipping? 

  • Shipping cost is based upon order weight, size and destination
  • All apparel is shipped via USPS or UPS

My order is lost in transit! 

  • Please contact customer service at info@Custombelle.com   
  • We define an order being lost if the item's tracking status states it is still "in transit" for more than 21 days
  • We cannot offer refunds or replacements if a package is marked "Delivered" by the respective carriers, but the Customer did not receive the package.  In this case, Customers must contact the carriers to resolve the issue
  • We also cannot offer refunds or replacements if a package is lost due to incomplete and/or incorrect address. Customers are responsible for ensuring that their information is correct when placing an order
  • If the package was returned to us due to an incomplete address, we will ask for an additional shipping fee before we ship the package out again